- ORDERS
1.1 Do I have to open an account to be able to make purchases from you?
No, you don’t have to. You can shop and checkout as a guest each time.
However, by creating an account with us, you will be able to order without having to enter your details every time you shop with us. You can register now, or you can start shopping and create your account before you checkout on the shopping cart page.
1.2 How do I create an account?
Please click on “Login/Register” and then on “Create an account” and fill in your personal details.
1.3 How do I order?
Search for the items you want and add them to your basket. When you have finished, you can access your basket and proceed to checkout. Please check and make sure that all information is correct before confirming your purchase and payment.
1.4 I can’t add items to my basket.
You will be able to add items as long as they are available. It may be that the item is in someone else’s shopping cart and the status is shown as “temporarily unavailable”.
1.5 How can I pay for my orders?
We accept payment via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
1.6 Can I change and cancel my order?
Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and minimise errors. It is advisable to check your order before placing it.
1.7 I have a discount code, how do I use it?
Enter the discount code in the “Discount Code” field and click “Add” on your basket page before checking out. Please note that we are unable to manually apply the voucher code to your order if you have forgotten to enter it at checkout. Please ensure that all information is correct before confirming your purchase.
1.8 How will I know if my order is confirmed?
After you place your order, you will receive an acknowledgement email to confirm that your orders have been received. However, please note that orders will only be dispatched once payment by credit card has been approved and the billing and delivery address has been verified. You can also check the status of your order in “My Account” if you are a registered user.
- SHIPPING AND DELIVERY
2.1 When will my order be processed?
Please read our shipping and delivery policy
2.2 How long will it take for me to receive my order?
Please read our delivery and shipping policy
2.3 How can I track my delivery?
Once the order has been dispatched, a confirmation email will be sent to you with the tracking number. You can check and track the delivery status of your orders with our local logistics partner, using your order number.
2.4 What are the shipping costs?
Please read our delivery and shipping policy
2.5 Can I change my delivery address after my order has been confirmed?
Unfortunately, we are not able to redirect orders once they have been confirmed. Therefore, please ensure that you provide the correct delivery address.
2.6 My order is missing an item, what should I do?
We apologise for sending you an incomplete order. Please contact our customer service team by clicking this link and we will respond as soon as possible.
2.7 I have received a faulty item, what should I do?
We apologise if you have received a faulty item. Please contact our customer service team at contact@ZYMALA.com with a photo of the product and we will respond as soon as possible.
2.8 I have received an incorrect item, what should I do?
We apologise for sending you the wrong item. Please contact our customer service team using this link and we will respond as soon as possible.
2.9 I bought the wrong size or colour
We do not offer exchanges for size or colour. However, we do accept returns for products purchased from us. You can refer to our returns and exchanges policy here and its procedures.
2.10 I have not received my parcel, what should I do?
If you have not received your parcel after the deadlines mentioned in our delivery policy, please contact us by clicking on this link and we will help you to retrieve your parcel.
2.11 I have still not received my parcel on time. Who can I contact?
You can check the status of your parcel via “Track your order” at the address to find out the reason for the delay. You can also contact us and we will help you.