Frequently Asked Questions

How do I place my order?

Ordering at ZYMALA has never been easier! Choose the desired item and fill in the details of your order such as the finish or color, length, number of names to be engraved, etc. After filling in all the fields, click on the "Add to Cart" button. A window will open with the specifications of your order to check if everything is correct. Then, proceed to the payment by clicking on the button "Validate the order". The last page appears for: entering your contact information and a possible "alternative delivery address". If you have a coupon code, apply it. Finally, to finalize your purchase, just click on the "Payment" button. You will then be directed to the secure payment processing website.

When will I receive my order?

We process a large quantity of orders every day. If it's a standard piece of jewelry (without personalization), it will be processed and shipped within 48 hours. If it is a personalized jewel, it can take up to 72 hours. After shipment, your order will be delivered within a maximum of 6 to 12 days with a tracking number. We work tirelessly to ensure that our customers receive their orders in the shortest possible time."

I have not received an order confirmation?

Generally, when you place an order with us, you will receive two emails to the address you used to place the order. The first email contains information about your order and the second email to ensure that we have registered your order. If you have recently placed an order with us and have not yet received an email, we recommend that you check your spam. If after checking your spam, you find that you have not received any email from us, please contact us and our customer service department will be happy to assist you.

I made a mistake, how do I change the inscription on my necklace?

If you wish to change the inscription of your necklace, be sure to do so within 48 hours of placing your order. After 48 hours, we have already started the production of your jewel and any change of inscription will not be possible anymore. In any case, please contact our customer service to see how we can solve the problem.

The size of my jewel does not fit

If you have received your order and find that the size does not match, please contact our customer service department. Our expert designers will help you resize it at no charge.

Do you accept returns/refunds

Our goal is for you to be satisfied with your purchase and we apologize if this is not the case. Whatever the reason for your dissatisfaction, we will be happy to offer you an exchange or a full refund of your funds. In case of dissatisfaction, exchanges and returns are free on all products purchased from our store. For more information, please refer to our Return Policy

Customer reviews

4.92

Based on 26 rating(s)

0 Many customers have recommended this item1

Quality

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F***ć
J’aime bien, ils sont vraiment bien.

2 March 2022

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S***n
Tout est super! Arrivé, étonnamment, très vite! Je recommande)

4 February 2022

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J***s
Ça sent le cuir. Apparence de bonne qualité. Reçu à temps.

29 January 2022

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D***v
Bons bracelets, ils ont l’air bien, surtout pour 120 roubles. Livraison rapide (environ 10 jours à moscou en cinq ans). Petit moins-ça sent mauvais, mais ça doit être ventilé.

22 January 2022

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M***z
produit ok a voir avant le temps

14 January 2022

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a***r
Reçu aujourd’hui.

10 January 2022

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4***r
Tout est inclus. Réglable. Je suis satisfait de l’achat

4 January 2022

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f***z
11 December 2021

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D***s
Tout est super❤️

30 November 2021

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V***v
Style génial de Johnny Depp

29 November 2021

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